Terms and Conditions

Who we are

Iamtente is the trading name of Connexis OÜ, an Estonian company with registry code 17570167, registered at Tornimäe tn 5, 10145 Tallinn, Harju maakond, Estonia. References to “we”, “us”, and “our” mean Connexis OÜ.

Services

We provide workplace mediation, facilitation, team workshops, communication training, leadership coaching, culture and retention consulting, and executive coaching. The specific scope of each engagement is set out in a written proposal or confirmed in writing before work begins.

What we do not provide

We do not provide legal advice, formal HR investigations, disciplinary decisions, psychotherapy, medical treatment, or couples counselling. Our work does not replace the advice of a lawyer, HR professional, or licensed clinician. Where those services are needed, we will say so.

Quotes and fees

Published prices and programme estimates are indicative. A binding quote is provided in writing after a scoping conversation. Unless stated otherwise, fees exclude travel, accommodation, venue hire, third-party costs, and any applicable taxes. Travel and accommodation are charged at cost and agreed before booking.

Connexis OÜ is a small Estonian company and is not VAT registered. The invoicing treatment for each engagement will be confirmed in the proposal.

Payment

Unless the proposal says otherwise, a 50% deposit is required to reserve dates, with the balance payable after delivery. Invoices are due within the period stated on the invoice. We may pause work if an invoice remains unpaid.

Cancellation and rescheduling

Cancellation and rescheduling terms are set out in the proposal. As a general principle, work already completed and non-recoverable costs remain payable. If you need to move a session, tell us as early as possible so we can look for a workable alternative.

Confidentiality

We treat information shared during enquiries and engagements as confidential. Confidentiality may be limited where disclosure is required by law, where there is a serious risk to safety, or where we agree otherwise in writing. For mediation and coaching, the specific confidentiality and reporting boundaries are agreed before the work starts.

Your responsibilities

You agree to provide accurate information, make relevant people available, and ensure that you have the authority to commission the work. For mediation, participation should be voluntary wherever possible. You remain responsible for decisions about employment, discipline, legal matters, and the management of your organisation.

Intellectual property

We retain ownership of our methods, materials, templates, and written content. You may use materials provided to you for internal purposes connected with the engagement. You may not resell, publish, or redistribute them without written permission.

Liability

We will provide our services with reasonable skill and care. To the extent permitted by law, our liability for any claim arising from an engagement is limited to the fees paid for that engagement. We are not liable for indirect or consequential loss, lost profits, or business interruption. Nothing in these terms excludes liability that cannot lawfully be excluded.

Data protection

We process personal data in accordance with our Privacy Policy. Where we process personal data on your behalf during an engagement, the proposal or a separate agreement will set out the relevant responsibilities.

Governing law

These terms are governed by the laws of Estonia. Disputes will be handled by the courts of Estonia, unless mandatory law in your country requires otherwise.

Contact

Questions about these terms can be sent through the contact form or by post to Connexis OÜ, Tornimäe tn 5, 10145 Tallinn, Harju maakond, Estonia.